Kits purchased AFTER November 26, 2021:
These kits now include a return shipping envelope. This is because we have switched to a new product – RadTrak3. Because of the new design, it can now travel by envelope to the destination instead of needing to be shipped in the box it arrived in.
Ending your test:
- Log back in directly to the laboratory website using your COMMISSION ID and PASSWORD (found on the postcard in your kit, and the 90-day reminder email – check your junk folder).
- Enter your end date
- Ensure all of your information remains the same, especially your email.
- Click ‘save all’.
- Seal your Radtrak3 device in the prepaid return envelope provided.
- Promptly (within 7 days) drop it off at any Canada Post mailbox or post office.
- Complete!
Please keep the postcard with your COMMISSION ID and PASSWORD until you receive your results. The results will be emailed directly to you within 4 – 6 weeks once the analysis is complete (check your junk folder).
It’s been over 6 weeks and I haven’t gotten my report? At this time, this is normal. Double-check your email spam folder for a report from the lab in Sweden: Radonova. If you haven’t received anything, please email [email protected] and we will do our best to track down your results.
Kits purchased BEFORE November 26, 2021:
Please follow these instructions to return your device: Canada Post return shipping instructions
Ending your test:
- Log back in directly to the laboratory website using your COMMISSION ID and PASSWORD (found on the postcard in your kit, and the 90-day reminder email – check your junk folder).
- Enter your end date
- Ensure all of your information remains the same, especially your email.
- Click ‘save all’.
- Take your device to the post office within 7 days of ending it.
Prepare for Canada Post
The radon test device is durable and can be placed as is, into the box it arrived in or in a padded or Tyvek envelope. Please take the box or envelope and these instructions to your local post office. Securely tape closed and mail to the North American test collection hub. It must be sent to:
RadoNova Inc.
1 East 22nd Street
Suite 200
Lombard, IL 60148
USA Customs info:
Country of origin: USA
Reason: Return for analysis
Sending it as a “small packet” will cost about $10 without tracking. The device is too large to be sent as “letter mail” and may be destroyed in the postal sorting machine. Make sure you send the device to the lab within 7 days of ending the test or the results may come back invalid. Please keep a record of the device number (number on the bottom of the device) as well as your start and end dates until you receive your results. The results will be emailed directly to you once the analysis is complete. This may take between 4 – 6 weeks.
It’s been over 6 weeks and I haven’t gotten my report? At this time, this is normal. Double-check your email spam folder for a report from the lab in Sweden: Radonova. If you haven’t received anything, please email [email protected] and we will do our best to track down your results.
Step 6: How to read the lab results