Canada Post return shipping instructions
Ending your test:
- Log back in directly to the laboratory website using your commission number and password.
- Enter your end date
- Ensure all of your information remains the same, especially your email.
- Click ‘save all’.
Complete! Take your device to the post office within 7 days of ending it.
Prepare for Canada Post
The radon test device is durable and can be placed as is, into the box it arrived in or in a padded or Tyvek envelope. Please take the box or envelope and these instructions to your local post office. Securely tape closed and mail to the North American test collection hub. Sadly, at this time, we do not have a hub in Canada, so it must be sent to:
900 Oakmont Lane, Suite 207
Westmont, IL, 60559
USA Customs info:
Country of origin: USA
Reason: Return for analysis
Sending it as a “small packet” will cost about $10 without tracking. The device is too large to be sent as “letter mail” and may be destroyed in the postal sorting machine. Make sure you send the device to the lab within 7 days of ending the test or the results may come back invalid. Please keep a record of the device number (number on the bottom of the device) as well as your start and end dates until you receive your results. The results will be emailed directly to you once the analysis is complete. This may take between 4 – 6 weeks.
Where does my test go from there?
From the North American collection hub, all tests are logged and then shipped en masse in batches to the global laboratory which is based in Uppsala, Sweden, EU. Shipping in bulk like this saves energy, cost and ensures the fastest turnaround time.
COVID-19 Update: Due to the recent pandemic there have been recorded interruptions with Canada Post. You are welcome to send your device back at this time. However, it is extremely important that you record accurate start and end dates on the registration website. It may also take longer for you to get your results.
It’s been over 6 weeks and I haven’t gotten my report? At this time, this is normal. Double-check your email spam folder for a report from the lab in Sweden: Radonova. If you haven’t received anything, please email [email protected] and we will do our best to track down your results.